Returns Policy
Returns & Exchanges
Quick Summary
- 🗓 You’ve got 28 days from delivery to return or exchange
- 🧼 Items must be unworn, unused, and have all tags attached
- 🚫 No returns or exchanges on underwear, swimwear, grooming products
- 📦 Use tracked shipping - we’re not responsible for lost parcels
- 💸 Refunds take 3–5 working days to process, and up to 7 to appear
Return Information
Not quite right? No problem. If something doesn’t work out, you’ve got 28 days from the delivery date to send it back.
All returns and exchanges are handled by our trusted fulfilment partner, Woven Gentlemen’s Outfitters, who carefully packed your order. They're part of our extended team - and share our commitment to making things right.
Once your parcel reaches them, they’ll process your return within 3–5 working days. Refunds go back to your original payment method and usually appear within 7 days.
Exchange Information
Ordered the wrong size or fancy swapping for something else? No stress. You've got 28 days to request an exchange.
Our fulfilment team at Woven will handle your exchange within 3 working days of receiving your return. Replacements typically arrive within 5–7 days. If your new item isn’t available, we’ll be in touch to help you choose something else.
Return & Exchange Conditions
Items must be returned in the same condition you received them - clean, unworn, and with all original tags and packaging. If anything’s missing or used, we may have to return it to you without issuing a refund or exchange.
For hygiene reasons, we can’t accept returns or exchanges on underwear, swimwear, grooming products, or earrings.
How to Send It Back
Include the returns form from your parcel - or download a new one here. No printer? No worries - a handwritten note with your name, order number, and return reason is just fine.
You're free to use any courier, but we strongly recommend choosing a tracked and signed-for service. It protects you (and us) if something goes missing in transit.
International Returns
Sending something back from outside the UK? Please clearly mark your parcel as 'RETURN TO SENDER'. If not, customs charges may apply - and we’ll need to deduct those from your refund.
Faulty Items
We quality-check every order, but if something slips through, we’ll make it right.
How to Report a Fault
Email: hello@modclothing.co.uk
Subject: Faulty [Your Order Number]
Please include:
- Your full name and delivery address
- Your order number
- A quick note on the issue
- Photos if possible - they help speed things up
What Happens Next?
Once we've assessed the issue (often with help from the brand or Woven), we’ll offer a repair, replacement, or full refund depending on what’s possible. If your item’s faulty due to a manufacturing issue, we’ll sort it. No hassle.
Where to Send Returns
Return Address:
Woven Gentlemen’s Outfitters
21 Elvet Bridge
Durham
DH1 3AA
Please use a tracked and signed-for service - it gives both of us peace of mind.
Returns & Exchanges FAQs
I’ve lost my return form. What now?
It happens! Download a new one here or just write the details by hand. We just need your name, order number, and what you'd like to return or exchange.
Have you received my return?
As soon as Woven logs your parcel, you’ll get a confirmation email. This usually takes 2–3 working days after arrival.
I forgot to include the returns form in my parcel
No big deal — just email us at hello@modclothing.co.uk with your name and order number. We'll take care of the rest.
How long will it take to get my money back?
Refunds are processed within 3–5 working days of receiving your return, and may take another 5–7 days to appear in your account depending on your bank.
What if I paid with a gift card?
Easy - we’ll issue a new digital gift card for the refunded amount and email it to you.
I’ve got another question
We’ve got answers. Drop us a message anytime:
- Email: hello@modclothing.co.uk
- Phone: +44 (0)191 374 1002
Still need help?
No bots. No scripts. Just real people who care about good clothes and good service. Get in touch - we’re here to help.
Email: hello@modclothing.co.uk
Phone: +44 (0)191 374 1002